Terms of Service

  1. Prices are mentioned in thousands of Tanzanian Shillings (“K”) and is inclusive of all government taxes, i.e. Excise Duty & VAT.
  2. Plans are shared and quoted in Megabits/second (“Mbit”).
  3. Plans are capped at their respective limits stated in Gigabytes/month (“GB”).
  4. Plans are shared and shaped. The maximum speed experienced is advertised.
  5. User experienced speeds may vary depending on time of the day. Shaping allows Spark to limit bandwidth depending on consumer behaviour (number of open connections) and limit speeds to certain applications including but not limited to P2P applications.
  6. User speeds will be halved when a user utilizes half of his bandwidth cap.
  7. User speeds are reduced to minimal (64kbps) when a user exhausts his entire bandwidth allowance.
  8. All plans are valid for 1 calendar month from the date of recharge.
  9. All sales are final and non-refundable.
  10. All hardware is covered under a limited 3-month warranty from the date of purchase.
  11. Users who wish to recharge after exhaustion of bandwidth limits but before expiration date can do so but will lose the balance of active days on the account.
  12. These terms of service is subject to change without notice.